How To Cancel MyHeritage AI Subscription – Step-by-Step Guide
Discover how to terminate your MyHeritage AI account with our straightforward guide. Say goodbye to unwanted charges now.
December 06, 2023 07:43
In today's digital age, subscription services have become a common part of our lives. One such service that has gained popularity is the MyHeritage AI subscription.
While it offers a range of features and benefits for genealogy enthusiasts, there may come a time when you need to cancel your subscription.
Whether it's due to budget constraints or simply a change in your genealogy research needs, we're here to provide you with a comprehensive, step-by-step guide on how to cancel your MyHeritage AI subscription.
Why Cancel MyHeritage AI Subscription?
Before we dive into the cancellation process, it's essential to understand why you might want to cancel your MyHeritage AI subscription. There could be various reasons, including:
Financial Constraints: Tightening your budget and prioritizing expenses.
Completion of Research: If you've achieved your genealogy research goals.
Alternative Services: Exploring other genealogy platforms.
Temporary Break: Taking a break from genealogy research.
Whatever your reason may be, rest assured that cancelling your MyHeritage AI subscription can be done smoothly.
How To Cancel MyHeritage Subscription Purchased Via MyHeritage App?
If you purchased your MyHeritage Subscription from the MyHeritage App, then its subscription will only be canceled from Android (Google Play) or iOS (App Store). Follow these steps to cancel the MyHeritage Subscription depending on your mobile type.
Cancel MyHeritage For Android Users
1. Go to the Google Play Store App
2. Click the Menu button from the top
3. Click Subscriptions
4. Select MyHeritage Subscription
5. Tap on the Cancel Subscription option
Cancel MyHeritage For IOS Users
1. Go to your iOS settings
2. Click on the Name
3. Select MyHeritage Subscription to manage
4. Click the Cancel Subscription button
Note: If you directly uninstall your MyHeritage App from your device without canceling the subscription, then you must be charged automatically for its subscription.
So, it’s important that you cancel the subscription first, and then uninstall the App from the device.
How Can I Cancel The Automatic Renewal Of A MyHeritage Subscription Via Website?
As you know your MyHeritage Subscription auto-renews after every new billing period and is deducted money from your account automatically with the subscription price.
If you don’t want your subscription to auto-renew, then follow these steps to cancel the automatic renewal of MyHeritage Subscription purchased via its website.
1. Go to the MyHeritage Website from your browser
2. Tap on your Name from the Home Page
3. Navigate to the My purchases
4. Click on either one of them- “Complete Subscriptions”, “Data Subscriptions”, or “Site Subscriptions” below the “My Purchases” section
5. Tap “View Details” to see the status of your subscription
6. To cancel the Auto-Renewal, click on the “Cancel Subscription” button
How To Cancel MyHeritage AI Subscription Over The Phone?
If you faced any of the issues while canceling your subscription, then you can also contact their customer support service team on their given phone number to cancel the subscription.
Make a call to the MyHeritage support Team phone number at 1-844-994-1888 and ask their team to cancel the subscription.
Take a look at this table for the phone numbers according to the country.
Country Customer Care Phone Number
Australia (+61) 1800 841 735
Canada 1 833 907 1800
Ireland (+353) 1800 944 240
NewZealand (+64) 0800 627 020
USA 1-844-994-1888
United Kingdome (+44) 080 8164 8606
Other Locations +1 385 334 3981
How Do I Cancel MyHeritage Free Trail?
Follow these steps to cancel your MyHeritage Free Trial from the website.
1. Login to the MyHeritage Account
2. Tap on your Name from the top
3. Go to My purchases
4. Select either- “Data Subscriptions” or “Complete Subscription” from the left side. (depending on the type of subscription you have)
5. Tap on the “View Details” option
6. Then, click “Stop Free Trial Now”
How Do I Cancel My Free Trial From The App?
If you are using MyHeritage App on your mobile device, then follow these steps to cancel the free trial from your Mobile Device.
Android: Google Play Store App> Menu> Subscriptions> MyHeritage Subscription> Cancel Subscription.
iOS: Settings> Apple ID> Subscriptions> MyHeritage Subscription> Cancel Free Trail.
Frequently Asked Questions
Can You Get A MyHeritage Cancel Subscription Refund?
A 30-day money-back guarantee is offered by MyHeritage. If you cancel the subscription and ask for a refund within 30 days of making the purchase, then you will surely get a refund.
To request a refund, you need to contact the MyHeritage Customer Support Team.
How To Contact MyHeritage Customer Support?
If you have any questions or concerns related to the MyHeritage Terms and Conditions agreement, then you can contact their team via 1-844-994-1888. Contact Page for other phone numbers.
You can send your questions to Customer Support MyHeritage Ltd. PO Box 50, Terminal Park, Or Yehuda 6037606, Israel
Conclusion
Cancelling your MyHeritage AI subscription is a straightforward process, and by following the steps outlined in this guide, you can do so with ease. Remember to consider your reasons for cancellation and, if necessary, explore alternative genealogy research options.
If you ever decide to rekindle your genealogy journey and resubscribe to MyHeritage AI, the platform will be waiting to welcome you back. In the meantime, happy genealogy research!
